Hi guys
I don’t usually post about issues with our chat room developers, and I would like to say this is not a personal attack on 123 Flash Chat, as we still use their software very happily on World of Chat and I have some good friends at 123 Flash Chat, we have also had many different developers like Cloudy, David and many others, of who actually help set up the site nearly 6 years ago.
However I would like to point out the difficulty of support and also show how not reading emails correctly has a negative impact on your customers, Ive had this problem for 3 weeks now and seemingly no one has a clue, I am pretty fed up of emailing about this problem, so I feel it would be easier to just go through this on here.
The Mystery of the Missing Tick Box !
When I lo-gin to World of Chat, I usually go to the options and then go to sounds and check the following box’s

This is what should be ticked
Ticking this box, means that you don’t hear the chat room noises, the Bing bong of people coming and going and you don’t hear each message that is sent into the main chat, however you DO hear a Bing when someone private messages you.
Our chat no longer Bing’s when someone private messages you with the above check box ticked in the image, Ive explained it in just about every way to 123 Flash Chat, and Ive had some frankly ridiculous replies, and some surreal ones too.
My first reply to my problem is as follows
Hi
Due to the language package problem,there is not such a option “play sound when user receives message” in your room
It is shown as “enable sound notification in all rooms”.
Now in your chat room,when receive a private message,you will have to approve it,if you approve the private message,you will hear the noise
Our test engineer has tested and the sound works.
Please check
Thank you
He is correct there isn’t a play sound when user receives a message its called play sound when user sends message, how ever Ive stated the box that should be ticked, and there is no Bing, I also know the sound works when all the boxes are ticked, but I don’t want to do that!
As you can see I state this in my next email to Flash Chat MY next email:
Grrrrr
In fact Ive just tested it again and it still doesn’t work, I can get it to
make the private message Bing, but it also plays the sounds of the room,
when users send a message there, I don’t want this I just want it to make a
noise when i receive a private message !
Woc
How much more clear can I make it !
So I get another reply from Flash Chat support their reply is here:
Dear there ,
How are you doing there ? Hope you are fine ; so sorry for the late reply to you ; According to your request ,our developer leader has told me the final solution for you :
1.
change the option to : if checked , users will hear the ‘ bing ‘ when some others has sent a message in private , do not need hear ‘bing’ when there is public message sent.
What option ? Where ? final solution, I wish, in fact you haven’t answered anything.
So this prompted my next reply to query as to where the answer is:
Hi there
This is about the 8th email about this problem can you please answer my
question properly
1.
change the option to : if checked , users will hear the ‘ bing ‘ when some
others has sent a message in private , do not need hear ‘bing’ when there
is public message sent
What does the above mean ? as it doesn’t make sense ??
Woc
*sigh* I’m fact I was so frustrated by this reply I sent another email saying:
Hi
I would appreciate it if you read my email PROPERLY !
This is what you emailed me !!
1.
change the option to : if checked , users will hear the ‘ bing ‘ when some
others has sent a message in private , do not need hear ‘bing’ when there
is public message sent
And it doesn’t make sense, you don’t tell me where to put the tick box to make
the chat bing !!!
Where do i check the box !!!!
Woc
Next reply from Flash Chat with an image, interestingly enough
Dear customer.
I suggest that you can try this setting in admin panel first .
See attached picture .The sound setting checkboxes are here.
Ive got all those ticked apart from enable typing sound and play sound in monitor panel, so what difference is that going to make? he obviously didn’t check my settings, just assumed I didn’t have something ticked in there.
As you can imagine Im starting to get a bit fed up at this point, my next email isnt so understanding:
HELLO !!!!
My 9th email about this, I fully intend to publish all this on my blog, as
its completely ridiculous !!!
IVE TRYED ALL THAT AND IT STILL DOESNT WORK !
In fact once i tick all the box’s on the admin section, I can hear all the
noises in the chat room even though I have disabled them in my chat options
in the room, its clear to me there is a problem with the way the sounds are
configured, so can you get someone who knows what they are on about to check
it out !!!
Woc
This prompted a frankly baffling email from Flash Chat:
Hi,
Could you have a check when you received my email. I’m so sorry to take you so much troubles, if still not OK, I’ll contact with you on-line. You can contact with me any time next week.
Best regards!
My reply saying it still not OK :
Hi
NO it still doesn’t work, when i check the options I cannot get it to bing in
my private message without hearing the noises in the room, or it doesn’t bing
at all !
Woc
Flash Chats next reply:
Hi World of Chat,
Sorry for the inconvenience brought to you.
, and the sound works very well . We really can not find the error that you mentioned .
But I found it is very slow when we loaded your chat , so I think maybe that is the reason when you can not hear the sound , the sounds do not load completely , so you can not hear it.
Please check it.
Let us know if we could be any further assistance.
Best regards!
Who said anything about the sounds not working? I certainly didn’t, they just don’t work in the right order when you check the specific options.
This is somewhat of a minor problem, but It goes to highlight the problem with online support via email, as Ive done it myself it doesn’t work effectively and was better when Flash Chat provided live chat support, which is hardly ever available now.
I will forward this to 123 Flash Chat and hopefully sometime in the year 2010, I will get my Bing back as I miss it lol.
Woc
April 16th, 2010 |